1. Information We Collect

We may collect the following types of information:

Personal Information

Personal information is information that identifies you as an individual. We may collect:

• Contact information (name, email address, phone number, mailing address)
• Billing and payment information
• Account information if you create an account on our website
• Information provided in correspondence with us
• Information related to purchases and product preferences

Non-Personal Information

We may also collect non-personal information that does not directly identify you, including:

• Browser type and version
• IP address
• Pages visited and time spent on our website
• Referring website or source
• Device information (operating system, screen resolution)

2. How We Collect Information

We collect information through:

• Direct interactions when you provide information by filling in forms, creating an account, making a purchase, or contacting us
• Automated technologies such as cookies and similar tracking technologies
• Third parties or publicly available sources (e.g., business partners, analytics providers)

3. Use of Cookies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website
• Functionality cookies: Enable us to personalize content for you
• Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

4. How We Use Your Information

We may use the information we collect for the following purposes:

• To process and fulfill your orders, including delivery and installation
• To create and manage your account
• To provide customer service and respond to inquiries
• To send transactional communications regarding purchases and services
• To send promotional communications about our products, services, and special offers
• To improve our website, products, and services
• To personalize your experience on our website
• To process payments and prevent fraud
• To comply with legal obligations

5. Disclosure of Your Information

We may share your personal information with:

• Service providers: Third parties who provide services on our behalf, such as payment processing, delivery, installation, website hosting, and IT support
• Business partners: In connection with specific products or services we offer in partnership with others
• Legal requirements: When required by law, court order, or governmental regulation
• Business transfers: In connection with a merger, acquisition, or sale of assets

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

7. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

While we use commercially reasonable efforts to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Withdraw consent for the collection, use, and disclosure of your information
• File a complaint with the Privacy Commissioner of Canada or provincial privacy commissioner

To exercise these rights, please contact us using the information provided below.

9. Marketing Communications

You can opt out of receiving marketing communications from us by clicking on the unsubscribe link in any marketing email we send you or by contacting us directly.

Note that we may still send you transactional or service-related emails regarding your account or purchases.

10. Children’s Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

11. Third-Party Links

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to read the privacy policy of every website you visit.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

If you have concerns about our compliance with this policy or privacy laws, please contact us first. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario.